At Roger Audios, we understand that mistakes can happen during the ordering process. However, once an order is placed, it is processed promptly to ensure quick delivery. As such, we have a strict policy regarding cancellations for orders placed by mistake.

1. Cancellation Eligibility:

   • Cancellations will only be accepted if the order was placed by mistake. This includes situations such as selecting the wrong product, entering incorrect details, or accidental submission of the order.
   • You must request cancellation within 1 hour of placing the order. After this period, the order will have already entered processing or shipping stages and cannot be canceled.

2. How to Cancel:

   • To request a cancellation, please contact our Customer Support team immediately at 9962624482 with your order number and reason for cancellation.
   • We will confirm whether the cancellation request can be processed based on the timing and order status.

3. Non-Eligible Cancellations:

   • Orders that have already been dispatched or shipped are non-cancellable.
   • Cancellations due to reasons other than an order being placed by mistake (e.g., change of mind or customer error) will not be accepted.

4. Final Decision:

   • The final decision on the cancellation request is at the discretion of Roger Audios based on the order's processing status.

We highly encourage you to double-check your order details before submitting to avoid any mistakes. If you have any questions or need assistance, our Customer Support team is available to help.

Thank you for shopping with Roger Audios.