Return Policy for Damaged Items

At Roger Audios, we take great pride in the quality of our products. If you receive an item that is damaged due to our error, we will gladly accept a return under the following conditions:

1. Eligibility for Return:

   • Returns will only be accepted for items that are damaged upon arrival due to issues caused during packaging or shipping.
   • Claims for damaged items must be made within same day of receiving your order.

2. Return Process:

   • To initiate a return for a damaged item, please contact our Customer Support team at 9962624482 or info@rogeraudios.co mwith the following details:
     • Order number
     • Description and photos of the damage

3. Refund or Replacement:

   • Once the damaged item is received and inspected, you will be offered a full refund or a replacement, depending on product availability.
   • Refunds will be processed to the original payment method used for purchase.

4. Non-Returnable Items:

   • Any items that are damaged due to misuse, mishandling, or wear and tear over time are not eligible for return.

5. Return Shipping:

   • We will cover the return shipping costs for damaged items, provided they meet our return criteria.

If you have any further questions or need assistance with a return, our Customer Support team is ready to help! Thank you for choosing Roger Audios.