If your product arrives damaged, please contact our Customer Support team immediately with a description and photos of the damage. We will arrange for a return and either issue a refund or send a replacement, depending on your preference.
If you have any additional questions, please don’t hesitate to contact our Customer Support team at info@rogeraudios.com or 9962624482. We’re here to help!
If you received the wrong product, please contact us within 7 days of delivery. We will arrange a return for the incorrect item and send the correct one to you at no additional cost.
Shipping times vary based on your location and the shipping method selected during checkout. You will receive an email and whatsapp message with tracking information once your order has been shipped. If you have not received your order within the expected timeframe, please contact our Customer Support team for assistance.
For updates on the status of your return or refund, please reach out to our Customer Support team at info@rogerauidos.com or 9962624482 with your order number. We will provide you with the latest information.
Once your order has been shipped, it cannot be canceled. You will need to follow our return process after receiving the product.
If you are eligible for a refund due to product unavailability or cancellation approval, it will be processed within 5-7 business days. Refunds are made to the original payment method used for the purchase.
You may cancel your order if it was placed by mistake, but cancellations are only allowed within 1 hour of placing the order. After this period, the order will be processed or shipped and cannot be canceled. To cancel, contact our Customer Support team as soon as possible with your order number.
Refunds will be processed for items that are unavailable due to stock issues after an order has been placed. If an item is out of stock or no longer available, we will notify you and issue a full refund. Refunds will be made to the original payment method within 7 business days.
To request a return for a damaged item, please contact our Customer Support team at 9962624482 or info@rogeraudios.com with your order number, a description of the damage, and supporting photos. We will then assist you with the return process.
We offer a return policy for damaged items caused by our error. If your product arrives damaged or defective, please contact us within 7 days of receiving your order, and we will arrange a return for a refund or replacement. Items damaged due to misuse or wear and tear are not eligible for return.
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